Frequently Asked Questions

We are confident that you will be very happy with your purchase. However, if for any reason you are not, we offer the Wagging Tail Guarantee- we will refund your purchase for any reason. Your satisfaction is guaranteed.  

All of 4-Legger's products, except our dental powder, are Certified to USDA Organic Standards.

There are a LOT of dog shampoo companies that claim to have all natural and organic products, so you need to do your homework!

We don't use a few organic ingredients and then make misleading claims.

Our PRODUCTS are USDA certified to organic standards so you can have peace of mind that ingredients on the restricted list are not in our products.

You can rest assured that you are getting a true all natural dog shampoo!

Yes!

We are Certified Cruelty Free by Leaping Bunny.

All of our ingredients are safe and non-toxic!

We do test 4-Legger first on ourselves to see if we like the essential oil blends.

Once we are happy with the blends we do a lot of dog washing to make sure your pups will love it as much as we do!  

All 4-Legger's ingredients are vegan.

Learn more about our ingredients.

All of our products are manufactured in the United States. 

Our ingredients are responsibly sourced from around the world.

They are very carefully selected for their very high quality (certified to organic standards being one of the deciding factors of course), sustainability, environmental impact, and purity. 

We are green business certified through Green America. You can learn more here.

No. Our shampoo does NOT contain ANY of the ingredients commonly found in traditional pet shampoos.

4-Legger will never contain ANY of the following ingredients - you have our promise!

Artificial fragrance, artificial colors, sulfates, formaldehyde, Cocomide DEA, MEA, or TEA, Cocamidopropyl betaine, isopropyl alcohol, Isopropyl (SD-40) alcohol, isothiazolinone preservatives (Methylisothiazolinone and Methylchloroisothiazolinone), parabens, mineral oil, polyethylene glycol, PEG-40, propylene glycol, sodium benzoate preservatives, sodium lauerth sulfate, sodium lauryl sulfate, ammonium lauryl sulfate, or polysorbates!

4-Legger will not dry your dog's skin or strip the natural oils. In fact, it will do quite the opposite! 

Over the years, soap has gotten a bad reputation because manufacturers who produce soap sell the glycerin that is developed during the soap making process (saponification). Glycerin is natural humectant - it absorbs water from the air and attracts moisture to the skin and hair. Only the highest quality soaps retain the glycerin. Other manufacturers sell the glycerin or use them in other products that they manufacture like lotions to treat dry skin as they command higher prices! 

Also, these poor quality and mass market soaps usually have free alkali in them, making them harsh and drying. This is great for shelf life - and it increases the lather. It is also drying to the skin. 

Free alkali will find every last bit of the natural oils in your dog's skin and coat and saponify them (turn them into soap), leaving your dog dry and "squeaky clean".  Too high a coconut oil percentage in the formulation. the addition of artificial color and fragrance increases the probability that the soap will be drying. 

4-Legger retains 100% of the glycerin in the product and there are no free alkalis in our formulations. 

Great question. 

The short answer is we left out the bad stuff! 

Here is the longer answer:

The ingredients that make non-organic shampoo thicker are not allowed in organic products. These thickeners are inferior products (sulfates) that are less expensive, more used to what the consumer is used to, but pose health risks when used on your dog.

We can use vegetable guar gum to make organic shampoo thicker; but, it does reduce lather. 

We're not thick headed - we chose lather over a thicker consistency! We know our customers value lather!

Yes! You can use 4-Legger on your cat and any other animal in your house (including on yourself)!  

Yes - we admit it - we wash ourselves in 4-Legger! 

Absolutely! All of our ingredients are human grade and safe and non-toxic. 

We use 4-Legger products on ourselves and we get reports of customers doing the same. 

One of our customers said that while he bought 4-Legger for his dog he began to use it in the shower- from his head to his toes and while shaving. Since using 4-Legger he hasn't had to add moisturizer after shaving - which he had done for over a century! Way to go 4-Legger! 

It is absolutely safe to use. 

As the temperature drops, jojoba oil may become cloudy and solidify.  That is completely normal. It occurs from the hardening of the fats and waxes. Once the product is back to room temperature, it will return to its stable appearance.

Yes, you can! A guinea pig's skin is very sensitive and more alkaline (basic) than a dog or cat so many dog shampoos will be very drying for guinea pigs. 

Almost all human shampoos and many dog shampoos are too acidic for a dog or cat (or any small animal). When you use a product that is too acidic (the pH is 6 or lower), the protective layer of a dogs skin becomes irritated and causes them to scratch because they are itchy. Prolonged use of that type of product can actually destroy the protective layer and become a gateway for all kinds of skin infections and other conditions.  That's why it is so important to never use human products on dogs, cats, or guinea pigs! 

We recommend using our hypoallergenic dog shampoos on puppies.

Here are our best puppy shampoo recommendations.

As with any product, keep it out of their eyes. You can do this by using a wash cloth to carefully wash their face. 

If you live in an area with hard water, the hard water can react with the natural fats from the oils and create a white "film" on your concrete or pavers. The longer the oils and the hard water have to react, the harder it will be to rinse off - making it look like a white film. 

To avoid this, wash your dog in the grass! If you do wash on concrete or pavers, we recommend rinsing it off into your yard  immediately after you bathing. 4-Legger is 100% biodegradable, safe, and non-toxic. It won't harm wildlife or your 4-Leggers! 

If you do forget to wash it off and you do get the white film, you can use vinegar to clean it off!

Also, remember you don't need a lot of product for it to work! Go easy when you are pouring it out! 

It really depends upon the dog, climate, breed, level of activity, and of course how much they like to roll in muck!

A dog with an oily coat may need to bathed more frequently while dogs with short hair or water-repellent, thick, or double coats can be bathed less frequently.  

On average once or twice a month will maintain a healthy coat! 

Since 4-Legger's products are certified through the National Organics Program, we must also meet labeling requirements as set forth by the US Food and Drug Administration. 

You could ingest 4-Legger and it it is non-toxic but it wouldn't taste very good! 

All dog shampoo should carry this warning; but, unfortunately since there are no regulations that requires them to do so, they don't! 

We charge exactly what we are charged to ship products.

We do not add any handling fees or other charges. We simply pass along the cost of shipping to you so we can afford to keep our prices as low as possible.

We want you to be happy!

If you aren't, then contact us for a return.